Sorry to hear you are having troubles. We are happy to assist you on this, could you provide us with a little more information about the problem.What browser and flash version are your clients are using? Do all the pictures come up as red Xs or just some of the pictures?
What is the url of the website you are having a problem with? (You may send this information to tssupport@tandemserver.com)
Sometimes users upload very large images into the photo galleries without using an optimized thumbnail image. Using large images causes performance problems so it is recommended that optimized images be used as the gallery must load all thumbnails before it can render the gallery. Slower internet connections may experience problems with the photo gallery if images are not optimized.
...Tandem Server Support