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I can't preview changes or view Live site.

Last post 05-17-2008 3:44 AM by nyhtal. 3 replies.
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  • 05-16-2008 2:41 AM

    • tmk
    • Top 25 Contributor
    • Joined on 05-12-2008
    • Posts 2

    I can't preview changes or view Live site.

    I have installed Tandem Server 2008.03 on my hosted website and created admin and started to add content in my pages. When I want to preview my pages I get the Error page and if I want to access my website I get error page. What can I do to make Tandem Server work?

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  • 05-16-2008 1:33 PM In reply to

    • nyhtal
    • Top 10 Contributor
    • Joined on 04-25-2007
    • Seattle, WA
    • Posts 97

    Re: I can't preview changes or view Live site.

    sorry you are having problems. I'll need to know what error you are getting to help with this issue.

    Update your web.config file that is in the root of your website and look for this section

    <customErrors defaultRedirect="~/Error.htm" mode="RemoteOnly"> <!-- On Off RemoteOnly-->
       <error statusCode="500" redirect="~/Error.htm" />
    </customErrors>

    Change the mode to "Off" currently its set to "RemoteOnly", Save and try and hit your site again. You should now see a detailed error message. Copy the error message and reply to this post and i'll help you get it working. or send me the url to your site so I can see the error.

    change to this:

    <customErrors defaultRedirect="~/Error.htm" mode="Off"> <!-- On Off RemoteOnly-->
       <error statusCode="500" redirect="~/Error.htm" />
    </customErrors>

     

     

  • 05-17-2008 2:40 AM In reply to

    • tmk
    • Top 25 Contributor
    • Joined on 05-12-2008
    • Posts 2

    Re: I can't preview changes or view Live site.

    I did  the change in web.config and still get

    Error Page

    Sorry, you have encountered an error. Please try again or return to our Home Page by clicking this link Home Page.

     www.finskkorvbutik.com

     Before posting in the forum I removed 2008.03 and installed 2008.01. Then it showed me the "under construction" when I hit the website. I never added content to the pages in 2008.01 I updated to 2008.03 again and still get error page

  • 05-17-2008 3:44 AM In reply to

    • nyhtal
    • Top 10 Contributor
    • Joined on 04-25-2007
    • Seattle, WA
    • Posts 97

    Re: I can't preview changes or view Live site.

    changing the web.config should disable the custom error page so you can see the detailed error page. please verify that the mode is set to "Off" and hit your website again. If you still get the custom error page please send an email to tssupport@tandemserver.org with a temporary ftp login account to your website and we will get it working for you.

    you can also try removing all the files on your website except your "files" folder and try reinstalling tandemserver. all your page content, login info and uploaded items are in the /files folder of your website so be sure not remove that folder. Backup your entire website before doing this.

    again, sorry you are having problems.

    tssupport

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